Customer Relationship Officer - Electronics (CRO TASIKMALAYA)

Are you passionate about building meaningful relationships with customers in the electronics sector? PT. KB Finansia Multi Finance (Kreditplus) is seeking a dedicated Customer Relationship Officer to join our dynamic team in Tasikmalaya. As a key member of our financial services team, you'll play a crucial role in maintaining and growing our customer base, ensuring they have a positive experience with our products and services.

At KB Finansia Multi Finance, we are committed to providing innovative and accessible financial solutions to our customers. Our mission is to empower individuals and businesses in the electronics sector to achieve their financial goals. In this role, you'll have the opportunity to work with a diverse range of customers, from small businesses to large enterprises, helping them navigate the complex world of finance.

As a Customer Relationship Officer, you'll be responsible for building and maintaining strong relationships with our customers. You'll handle inquiries, resolve issues, and provide exceptional customer service. You'll also work closely with our sales and marketing teams to ensure that our customers are well-informed about our products and services. With your strong communication skills and deep understanding of the electronics industry, you'll be able to tailor our financial solutions to meet the unique needs of our customers.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with customers in the electronics sector
• Handle customer inquiries and resolve issues promptly and professionally
• Provide exceptional customer service and support
• Assist in the development and implementation of sales strategies to grow customer base
• Collaborate with sales and marketing teams to ensure customers are well-informed about our products and services
• Monitor customer satisfaction and provide feedback to improve our services
• Utilize CRM software to manage customer interactions and track customer data
• Stay up-to-date with industry trends and developments in the electronics sector

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field
• Minimum 2 years of experience in customer service, sales, or a related field in the electronics industry
• Strong communication and interpersonal skills
• Proficiency in using CRM software such as Salesforce or HubSpot
• Understanding of financial products and services offered by banks and financial institutions
• Ability to work independently and as part of a team
• Fluency in English and Indonesian
• Valid SIM card and motorbike/scooter for field work

🛠️ Keahlian

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