Document Import Specialist & Customer Service Representative

Join PT Translindo Nusa Pacific, a leading name in manufacturing, transportation, and logistics, as a Document Import Specialist & Customer Service Representative in Semarang, Jawa Tengah. This dynamic role offers the perfect blend of document processing expertise and customer service skills, providing you with the opportunity to grow in a fast-paced, industry-leading environment.

As a Document Import Specialist, you will be responsible for handling and processing import documents with precision and efficiency. Using tools like Microsoft Office Suite and specialized import documentation software, you will ensure that all documents are accurately processed and compliant with regulatory requirements. Your daily tasks will include data entry, document verification, and coordination with internal teams to facilitate smooth import operations.

📋 Tanggung Jawab Pekerjaan

• Process and verify import documents, ensuring accuracy and compliance with regulatory standards.
• Coordinate with internal teams to facilitate smooth import operations.
• Provide excellent customer service to clients, addressing their inquiries and concerns promptly.
• Maintain and update client records and documentation.
• Assist in resolving client complaints and issues, ensuring customer satisfaction.
• Participate in training and development programs to enhance your skills and knowledge.
• Stay updated with industry trends and best practices in import documentation and customer service.
• Contribute to the team's goals by identifying opportunities for improvement and innovation.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 2-3 years of experience in import documentation or customer service roles.
• Proficient in using Microsoft Office Suite and specialized import documentation software.
• Strong understanding of import regulations and customs procedures.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet deadlines.
• Fluent in English and Indonesian.
• Willingness to travel and work in a dynamic, fast-paced environment.

🛠️ Keahlian

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